Special Orders TOP
We are happy to place a special order for you. Looking a certain color? Need help finding a unique canvas? Send us an email or give us a call and we'll promptly place your special order. We require your payment information at the time you place your order, however, you will not be charged until your order has been shipped to you.
Your satisfaction is important to us. If you encounter any problems during the purchasing process, <a href="http://shopthestitchery.com/contact.htm">let us know</a> and we'll work it out promptly.
All in stock items will be shipped the day following receipt of your order. We know you're eager to get started on your projects and we will make every effort so your order arrives in a timely manner. If you're feeling antsy, you can check the status of your order online anytime. Click here or refer to 'Order Tracking' located in the column to the left.
There is no sales tax on online Stitchery purchases, unless you live
in Georgia. In the event you are a Georgia resident you will be charged the current Georgia sales tax rate.
Please contact us immediately if there is a problem with your order (incorrect item shipped, arrives damaged). We must be contacted within 5 days of delivery.
Regretfully, the Stitchery of St. Simons does not accept returns for needlepoint canvases, books, patterns, or needles.
Unused yarn and threads in their original condition, not wound into a ball or cake and with its labels intact, may be exchanged for store credit
within 2 months of purchase. When exchanging yarn the customer must pay
for all shipping costs associated with the exchange. Customers will
receive notice of their credit with shopthestitchery.com via email.
Merchandise returned for exchange or replacement to shopthestitchery.com must be accompanied by:
- original receipt
- customer's email address
- customer's phone number
- customer's shipping address
ALL SHIPMENTS MUST BE INSURED FOR THE FULL VALUE OF THE CONTENTS. SHOPTHESTITCHERY.COM IS NOT RESPONSIBLE FOR UNINSURED PACKAGES.
Order Tracking TOP
Track the progress of your order from our shop to your door. Click here to track your purchase and monitor it's shipping. You can access this function at anytime by clicking "Order Tracking" under the Information subheading in the navigational column to the left.
Color Accuracy TOP
Everyone's computer monitor is calibrated differently. Please keep this in mind while viewing this site. The actual yarn, canvas, or thread colors may differ from
what color is displayed.
The Stitchery of St. Simons makes every effort to keep the website content up-to-date and accurate. Please understand that prices are subject to change at any time without notice.